Privacy Policy
This privacy policy explains how Snowdonia Donkeys (registered charity in England and Wales 1176577) collects, uses and looks after your personal information when you use snowdoniadonkeys.com or contact us.
Contact: info@snowdoniadonkeys.com
Moelyci, Lôn Felin Hen, Tregarth, Bangor, Gwynedd LL57 4BB
This page is a general explanation of how we handle personal information. It is not legal advice.
Last updated: 26 September 2026
Who we are
Snowdonia Donkeys is a UK charity working with donkeys, people and wildlife in North Wales. For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), Snowdonia Donkeys is the data controller for personal information described in this policy.
What information we collect
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number and postal address (for example when you email us, use a contact form, volunteer, or donate).
- Donation information — amount, frequency, Gift Aid declaration details where provided, and a record of your gift. Online donations are processed via GiveWP with card payments handled by Stripe. We do not store full card numbers on our website.
- Newsletter / mailing list details — email address (and any name you choose to share) if you subscribe via our site opt-ins, including forms powered by Bloom and our footer signup.
- Website technical data — IP address, browser type, device information and pages visited, typically collected through cookies and similar technologies.
- Account data — if you create or use a donor or shop-related account on our site, login and profile details associated with that account.
How we use your information
We use personal information to:
- process donations and issue acknowledgements or receipts;
- respond to enquiries and administer volunteering, visits and events;
- send newsletters and updates where you have opted in (you can unsubscribe at any time);
- keep financial and charity records we are required to keep;
- understand how our website is used so we can improve it;
- protect the security of our website and prevent fraud or misuse.
Our lawful bases typically include consent (for example marketing emails), contract / taking steps at your request (for example processing a donation), and legitimate interests (for example operating a secure charity website and keeping basic supporter records), balanced against your rights.
Cookies and analytics
Our website sets cookies that are necessary for it to work (for example the secure donation form and its spam protection). Optional cookies are only used if you agree in our cookie banner: analytics (Google Tag Manager and Google Analytics, which help us understand visit patterns in aggregate) and embedded videos (YouTube videos only load once you accept or click to play). You can change your choice at any time using the Cookie settings link at the bottom of every page.
Some Google features on our pages, such as Google Maps on our Visit Us page and the Google Translate language switcher, send your IP address to Google when they load or when you use them, and Google may set its own cookies. Our Cookie Policy lists the cookies we use and what they do.
You can control cookies through your browser settings. Blocking some cookies may affect parts of the site (for example logging in or completing a donation).
Who we share data with
We only share personal information where needed to run the charity and our website, for example:
- Stripe — to process card donations securely;
- GiveWP (and related donation tools) — to operate donation forms and records;
- Mailchimp — our email newsletter provider, used with Bloom and our signup forms;
- hCaptcha — spam and bot protection on our forms;
- Google — Google Tag Manager and Google Analytics (only if you accept analytics cookies), YouTube (if you load a video), Google Maps and Google Translate;
- 20i — website hosting, and other email and IT providers who support our website under appropriate arrangements;
- regulators, HMRC (for Gift Aid) or law enforcement where we are legally required to do so.
We do not sell your personal information.
Some of these providers may process data outside the UK. Where they do, they rely on recognised safeguards, such as UK adequacy regulations or approved contract terms.
How long we keep information
We keep personal information only as long as needed for the purposes above, including charity accounting and Gift Aid rules. Donation and financial records are typically retained for at least six years. Newsletter data is kept until you unsubscribe or we remove inactive subscribers. You can ask us about retention for a specific record.
Your rights
Under UK data protection law you may have the right to access, correct, erase, restrict or object to certain processing of your personal data, and to data portability in some cases. Where we rely on consent, you can withdraw it at any time (this does not affect processing already carried out). To exercise your rights, email info@snowdoniadonkeys.com.
You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk.
Children
We work with children and young people through funded programmes. We do not knowingly collect children’s personal data via this website for marketing. Programme data is handled separately under appropriate safeguarding and partner arrangements.
Updates
We may update this policy from time to time. The latest version will be published on this page, and the date at the top shows when it was last updated.